Project overview
Learn how I played a key role in enhancing the post purchase experience for eBay users in Germany by building a seamless experience for managing & paying for their monthly purchases.
UI/UX design
Riverty x eBay Monthly Invoice
Key points
Coming soon
- Increase (%) in adoption rate
- Increase (%) Payment completion rate
- No. of users
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Background & problem
eBay Germany sought to offer users a flexible monthly payment option for purchases, requiring a user-friendly solution within Riverty's ecosystem. The goal was to enable users to view and manage purchases made under the monthly invoice option, track and pay invoices with ease, and handle missed payments (dunning scenarios). Key features included a detailed Account Statement view, grouping purchases by month, and seamless integration into Riverty's app and payment link platforms. As a Product Designer, I crafted the Invoice Overview and individual purchase views, collaborated closely with cross-functional teams, led user journey mapping and interaction design sessions, and adapted to evolving requirements while ensuring technical feasibility.
goal
Simplify Invoice Management: Provide users with a clear and intuitive way to view, manage, and pay their eBay monthly invoices. Boost Payment Completion: Reduce friction in payment flows to increase on-time payment rates and improve user satisfaction. Enhance Engagement: Drive user interactions with Riverty’s app and payment link through a seamless post-purchase experience. Support Business Growth: Ensure scalability while driving adoption of the new payment option and strengthening Riverty’s partnership with eBay.
solution
1. The Account Statement Page
- Monthly Overview: Shows consolidated invoice totals for each month.
- Purchase Details: Drill-down views for individual purchases, with clear categorization.
- Payment Status: Visual indicators for paid/unpaid invoices.
2. Seamless Payment Flows
- Integrated options for making payments, pausing invoices, or contacting support directly from the app.
3. Adaptive Communication
- Designed touchpoints for dunning, ensuring users are informed about missed payments while offering quick resolution methods.
key takeaways
- Adapting to Change: Mid-project changes from eBay required agility and close collaboration with stakeholders.
- Cross-Functional Collaboration: Partnering with engineers helped align feasibility with user needs.
- Iterative Testing: Continuous testing refined the design, leading to a smoother user experience.
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